NAHQ CPHQ Practice Exam

Which strategy can be most effective in managing resistance to change in a healthcare organization?

1. Enforcing strict compliance measures

2. Isolating dissenting staff members

3. Providing education and training

4. Reducing communication about changes

The correct answer is: Enforcing strict compliance measures

Enforcing strict compliance measures can be most effective in managing resistance to change in a healthcare organization because it sets clear expectations and consequences for non-compliance. By establishing and enforcing these measures, employees are more likely to adhere to the changes being implemented. Education and training (option C) can also be helpful in managing resistance to change by providing employees with the necessary knowledge and skills to adapt to the changes, but enforcing compliance measures may be more effective in addressing resistance promptly and directly. Isolating dissenting staff members (option B) is not a productive or inclusive approach to managing resistance, as it alienates individuals and does not address the underlying reasons for their resistance. Reducing communication about changes (option D) can lead to even more resistance, as lack of information can breed mistrust and uncertainty among employees. Effective communication is key in managing resistance to change.