NAHQ CPHQ Practice Exam

Data collected through patient satisfaction surveys are often used to

1. Calculate hospital revenue

2. Determine healthcare marketing strategies

3. Identify areas for quality improvement

4. Monitor compliance with legal standards

The correct answer is: Calculate hospital revenue

Data collected through patient satisfaction surveys can be used for various purposes, such as determining healthcare marketing strategies, identifying areas for quality improvement, and monitoring compliance with legal standards. However, the primary use of this data is to calculate hospital revenue. This is because satisfied patients are more likely to return to the hospital for future care and recommend it to others, leading to increased revenue for the hospital. Therefore, while the other options may also be important considerations, they do not directly relate to the primary purpose of patient satisfaction surveys, which is to calculate hospital revenue.