NAHQ CPHQ Practice Exam

Benchmarking is based on identifying which of the following?

1. best practices

2. competition

3. deficiencies

4. statistical control

The correct answer is: best practices

Benchmarking is based on identifying best practices. By studying the leading practices within and outside of the healthcare industry, organizations can compare their own performance and processes to those considered to be the best. This helps in setting performance targets and improving processes to achieve superior outcomes. The other options are not the focus of benchmarking: competition focuses on rivals rather than learning from them, deficiencies are areas that need improvement rather than exemplars to emulate, and statistical control involves monitoring and controlling processes to ensure consistent results, which is different from benchmarking best practices.