NAHQ CPHQ Practice Exam

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An effective facilitator should be skilled in process evaluation and the tools of performance evaluation, and must

be a front-line employee.
be in a salaried position.
not have a vested interest in the content.
not speak unless directed by the team leader.

The correct answer is: not have a vested interest in the content.

An effective facilitator plays a crucial role in guiding discussions, managing interactions, and ensuring the group stays on track towards its goals. One essential quality of a facilitator is to remain impartial and unbiased throughout the process. This is why it is important for a facilitator to not have a vested interest in the content being discussed. By maintaining neutrality, the facilitator can help ensure a fair and inclusive process for all participants, allowing for a more productive and effective evaluation and performance improvement efforts. Being free of personal biases or conflicts of interest enables the facilitator to focus on empowering the group to reach consensus and make informed decisions based on the available data and insights.