NAHQ CPHQ Practice Exam

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A team has identified a process for improvement, selected examples of best practice performers, visited those sites, gathered all necessary data, and compiled the results. The most effective next step for the team is to

compare results to historical data.
identify the next process to benchmark.
implement change at the team's site.
make the results public for others to use for benchmarking.

The correct answer is: compare results to historical data.

After completing the initial steps, the team should compare their results to historical data to fully understand their performance and determine the effectiveness of their improvements. Option B is incorrect as the team has already selected best practice performers and gathered data. Option C is also incorrect as implementing change at their site before comparing results could lead to premature or ineffective changes. Similarly, option D is incorrect as sharing results before comparing to historical data may not be beneficial to other teams.